Refund policy

Wigs are not eligible for a return or refund.

In specific situations, where you may be eligible for a return, your wig must be in the same condition that you received it, unworn or unused, lace still attached (if did not request to have it cut) and in its original packaging. Please note that you will be charged a 25% restocking fee for any returns or cancellations after 24 hours of purchase. 

To start a return, you can contact us at service@satinhairboutique.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@satinhairboutique.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned or issued a return, such as all products consuming of human hair (wigs, custom wigs, ponytails, frontals, bundles, etc). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or discounted products.

Exchanges
We do not accept exchanges unless a specific situation is approved. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@satinhairboutique.com.